Privacy Policy

When you interact with our website, we may collect the following information:

Personal Information: Name, email, phone number, billing/shipping address, and payment details when you place an order.

Technical Data: IP address, browser type, device information, and browsing activity (via cookies and analytics).

Communication Data: Messages you send via our contact form, email, or customer support.

We use your information for the following purposes:

• To process and deliver your orders.
• To improve our website, products, and services.
• To respond to your inquiries and provide customer support.
• To send promotional emails or product updates (you may opt-out anytime).
• To comply with legal obligations.

If you are located in the European Union (EU), we process your personal data under the following lawful bases:

• Contractual necessity: To process and deliver your order.
• Consent: When you sign up for newsletters or marketing emails.
• Legitimate interests: To improve user experience and prevent fraud.
• Legal obligation: When required by applicable law.

As an EU resident, you have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Restrict or object to data processing.
• Withdraw consent at any time.
• Request a copy of your data in a portable format.

To exercise your rights, contact us at support@tromagel.co.in

If you are a California resident, you have the right to:

• Know what personal data we collect and how it is used.
• Request deletion of your personal data.
• Opt-out of the sale of your personal information (Note: We do not sell your data).
• Request disclosure of categories of third parties with whom we share data.

To exercise your rights, contact us at support@tromagel.co.in

We use cookies to:

• Improve site performance and personalize your experience.
• Track anonymous website analytics.
• Enable essential features like shopping cart functionality.

You can disable cookies in your browser settings, but some features of the website may not function properly.

• We do not sell, trade, or rent your personal information to third parties.
• Payment transactions are processed securely through trusted third-party providers.
• We may share limited data with logistics partners (shipping companies, couriers) to deliver your order.
• We take appropriate technical and organizational measures to protect your data from unauthorized access.

• Tromagel is a herbal cream designed to support joint and muscle comfort.
• It is not a substitute for medical advice, diagnosis, or treatment. Always consult your healthcare professional before use.
• Results may vary depending on individual health conditions.
• By purchasing Tromagel, you acknowledge that the product is sold under Ayurvedic/Herbal supplement category and follows Indian laws for supplement sales.

Our website and products are intended for adults aged 18 and above. We do not knowingly collect personal information from children.

If you are accessing Tromagel.co.in from outside India, your information will be processed and stored in India. By using our website, you consent to this transfer.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

For any questions, concerns, or data-related requests, you can contact us at:

Email: support@tromagel.co.in